Terms and Conditions

Wed Nov 02 2022

These are our Terms and Conditions.

Terms of Use

This Terms of Use is effective as of November 2, 2022.

1. INTRODUCTION

1.1 The service is made available to you by Aesir B.V., a company formed under the laws of the Netherlands (“Aesir”, “we”, “us” or “our”) through the website located at https://app.aesircrypto.com, Aesir mobile application(s), application program interface(s) (except for Aesir API as described in Section 6.2.6) and functions further described in Section 6 below (except for Aesir API) (collectively, “Software”) for the purpose of providing tools that allow managing personal cryptocurrency holdings. The term “you” or “Client” refers to the person visiting or otherwise accessing or using the Software.

1.2 These terms and conditions (“Terms of Use”) and the Privacy Policy (as defined below) govern your access to and use of the Software and constitute the entire, complete, and binding agreement between you and Aesir with respect to the Software.

1.3 You should also read our Privacy Policy at https://app.aesircrypto.com/privacy-policy, which is incorporated by reference into the Terms of Use. If you do not wish to be bound by these Terms of Use or by the terms of our Privacy Policy, please do not access or use the Software.

1.4 THESE TERMS OF USE CONTAIN VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS. PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING OR USING THE SOFTWARE. BY USING THE SOFTWARE IN ANY WAY AND FOR ANY PURPOSE, WITH OR WITHOUT A CLIENT ACCOUNT AND FROM ANY DEVICE AND LOCATION, YOU AGREE AND CONFIRM THAT:

1.4.1 You have read and understood these Terms of Use and you accept and agree to be bound by these Terms of Use as they appear on each respective date that you use the Software.

1.4.2 you assume all the obligations set forth herein;

1.4.3 you are of sufficient legal age and capacity to use the Software;

1.4.4 you are not under the control of a jurisdiction that explicitly prohibits the use of similar software;

1.4.5 You use the Software at your discretion and under your own responsibility.

2. SUBJECT MATTER OF THE TERMS OF USE

2.1 These Terms of Use apply between Aesir and the Client using the Software. The Software is made available to you via website https://app.aesircrypto.com on computer or mobile device.

2.2 These Terms of Use constitute a legally binding agreement between you and Aesir and covers the operation and provision of the Software. The Software is provided to natural and legal persons with an existing exchange account(s) and is intended to help better manage the personal cryptocurrency holdings. You shall not use the Software to manage third-party’s cryptocurrency holdings in any way.

2.3 Aesir may update or revise these Terms of Use from time to time by providing notice of such updates or revisions on the Software. Such changes to the Terms of Use will take effect as of the “Last updated” date stated at the beginning of these Terms of Use. Each time you access the Software, you agree to be bound by the most current version of the Terms of Use. You agree that you will review these Terms of Use periodically. If you do not agree to the terms of these Terms of Use or any modified version of these Terms of Use, your sole recourse is to terminate your use of the Software.

3. SIGN-UP



3.1

In order to sign-up and use the Software, you must be at least eighteen (18) years of age.

3.2

If you are entering into these Terms of Use on behalf of a legal person (i.e. company or other legal entity), you represent that you have the authority to bind such legal person to these Terms of Use and that you have shared all email addresses, passwords and access credentials with other authorized representatives of the legal person. If you do not have such authority you shall not access or use the Software.

3.3

Prior to the sign-up, you are solely responsible for ensuring that the use of the Software in accordance with these Terms of Use in your jurisdiction of residence is permitted by applicable laws. If such use is not permitted by laws, you shall not access or use the Software.

3.4

The following steps are necessary to sign-up to create the Client Account and access the Software:

3.4.1

Sign-up. Fill in the sign-up form by providing your email address and password. You will be given the opportunity to read the Terms of Use and the Privacy Policy. You can retrieve the documents from the named links and take notice of them. Prior to clicking “Register” to continue the sign-up process, you must confirm that you accept these Terms of Use and have acquainted yourself with our Privacy Policy. Further, you must confirm that you are at least 18 years old. After clicking “Register” your account is created (“Client Account”). The same process applies in case you choose to sign-up with your Facebook account. The latter method requires you to also comply with the terms, conditions, and privacy policies of such third party service.

3.4.2

From the moment Aesir provides you the Client Account to access and use the Software, the sign-up process is completed. The Client Account is provided to you free of charge. Aesir has the right to refuse to provide you a Client Account at its sole discretion, in which case you shall not use the Software.

3.4.3

You can terminate the registration process at any time and/or suspend the process and resume it at a later point. You can check for any errors in the information that you have entered and, if necessary, correct these by changing your input.

3.4.4

After creating the Client Account, you are prompted to complete your Client Account’s profile, and you will be guided through different steps, including connecting your Client Account with your existing cryptocurrency exchange account.

3.4.5

Connecting with a cryptocurrency exchange account. In order to use the functions of Software you must have a cryptocurrency exchange account (“Exchange Account”) (Binance). You acknowledge that you are entering into a separate legal relationship with the chosen cryptocurrency exchange provider and you are bound by their specific terms and conditions.

For connecting your Exchange Account with the Client Account you must log into your Exchange Account, create an API key and API secret, then return to the Software, navigate to “Profile” tab and insert the API key and the API secret. Prior to clicking “Connect an exchange” you are required to confirm that the Exchange Account belongs to you personally and you are not connecting someone else’s account. When you have concluded this step, your Exchange Account shall be displayed on the “Dashboard” tab.

 Depending on your chosen subscription type (please see Section 7 for more details regarding Plans), you may connect either a single Exchange Account from a single cryptocurrency exchange or you may connect several Exchange Accounts from a single cryptocurrency exchange with the Client Account. Provided that the previously stated is observed, you may connect Exchange Account(s) from several cryptocurrency exchanges with the Client Account.   

Under certain circumstances, we may drop the API keys for security purposes, which will require you to connect to your Exchange Account again.

3.5

As a part of the sign-up process you will be required to provide us with certain information, such as your email address and a password. For more information about the data we collect, please see our Privacy Policy at https://app.aesircrypto.com/privacy-policy. You are required to provide accurate, current and complete information about yourself and promptly update all information in your Client Account to ensure that your Client Account is accurate, current and complete. You may update or change your Client Account settings at any time.

3.6

Depending on the Exchange Account you use, we may automatically register you to trading contests that we organize for the possible benefits to you. Such contests do not oblige you to take actively part from the contest or do any additional actions. Registration to trading contests are not financially harmful to you. When we organize trading contests, we send you the information of the contest terms and details in advance. We can request an additional data for distribution of prizes, it is voluntary and you have a right to refuse, however in such case your prize will be annulated.

4. USING YOUR CLIENT ACCOUNT TO ACCESS THE SOFTWARE

4.1 The purpose and permitted use of your Client Account and the Software

4.1.1

You may use the Software only within the intended purpose and permitted use. You acknowledge that depending on your chosen Plan, the purpose of the Client Account is to provide you with access to the Software with tools to manage one or more Exchange Accounts. Any use for other purposes or particular misuse of the Software is not permitted. You agree not to use your Client Account and the Software in particular in order to:

4.1.1.1

upload, post, email, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, fraudulent, harassing, insulting, defamatory, vulgar, obscene, libellous, invasive of another’s privacy, hateful or racist, that glorifies violence, is pornographic, unethical or otherwise prohibited or objectionable;

4.1.1.2

impersonate any natural or legal person, or falsely state or otherwise misrepresent your affiliation with a natural or legal person;

4.1.1.3

transmit or otherwise make available any content that you do not have a right to make available, that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

4.1.1.4

engage in any activity that attempts to reverse engineer, disassemble, decompile, hack or extract any proprietary software used to maintain the Software;

4.1.1.5

trade on platforms in respect of which you should not have access to;

4.1.1.6

interfere with or disrupt the Software or servers or networks connected to the Software, including but not limited to hacking or bypassing any measures we may use to prevent unauthorized access to the Software; and/or

4.1.1.7

violate any applicable national or international rules and laws, as well as rights of third parties.

4.1.2

Failure of observing the limits of purpose and permitted use of your Client Account and the Software (including if we detect any activity, which refers to you managing several accounts from the same cryptocurrency exchange accounts through your personal Client Account without having subscribed to the appropriate Plan) is deemed a material breach of these Terms of Use. 3 Commas shall be entitled to – without prejudice to any other rights – terminate your Client Account in accordance with Sections 12.3.2 and 12.3.3. You may not use the Software if we have terminated your Client Account of or otherwise banned you.

4.2 Confidentiality of the Client Account

4.2.1

You acknowledge that your Client Account is personal to you, and you are obliged not to provide any other person with access to the Software or portions of it using your email address, password, or other security information.

4.2.2

You are responsible for maintaining the confidentiality of your data and for monitoring and, if necessary, restricting access to your devices. Any email address, password or any other information chosen by you or provided to you as a part of our security procedures, must be treated as confidential, and you must not disclose it to any other person or entity. You must exercise caution when accessing your Client Account from a public or shared computer so that others are not able to view or record your password or other Client Account information. You agree to ensure that you logout from you Client Account at the end of each session.

4.2.3

You accept responsibility for all activities that occur under your Client Account or from your devices in relation to the Software and your Client Account, including any misuse of your Client Account. Aesir will use reasonable and industry-standard security measures to protect you from unauthorized access to your Client Account. You agree to notify us immediately of any unauthorized access to or use of your Client Account or any other breach of security. If you fail to notify Aesir accordingly, Aesir might not be able to prevent such unauthorized access or other breach of security or take corresponding security measures.

4.2.4

For ensuring better protection of your Client Account, you are provided with an option under your Client Account’s “Settings”, to set up a two-factor authentication.

4.2.5

You acknowledge and agree that to the extent permitted by applicable law, we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with the unauthorized use of your Client Account arising from a failure on your part to maintain the confidentiality of your password, if we have performed our obligation to apply reasonable and industry-standard security measures.

 6. CLIENT ACCOUNT FUNCTIONALITIES 

6.2

The Software provides you with tools that allow you to manage your cryptocurrency holdings across the Exchange Accounts, including but not limited to the following tools:

6.2.3

TradingView, which is a large analysis platform of asset price behaviour that allows you to connect the bot to one or more indicators of your choice to start receiving alerts and open trades;

6.2.4

Dashboard, which tracks your account balances on different connected Exchange Accounts and displays your accounts’ summary;

6.2.5

Portfolios, which allows you to analyse how certain portfolio set ups have performed in the past and apply the chosen set up to your existing exchanges;

6.2.8

Community, which provides you with customer support and related services.

When utilizing the functions provided by third parties, you acknowledge the information provided in Section 14.

7. PURCHASING THE SUBSCRIPTION PLAN

7.1

When registering for the Services, you have the opportunity to choose between different subscription plans, i.e “Free”, “Starter”, “Pro” and “GOD MODE” (collectively “Plans” or “Subscription”).

7.2

A detailed description of AESIR B.V. Subscriptions, including the prices and the functions associated with each type of Subscription, is available on our Plans page. Aesir reserves the right to change the Subscriptions published on the Plans page (e.g add or remove Plans) at any given moment. When removing a Plan, Aesir B.V. shall endeavour to give notice to those who might be affected by such actions. 

7.2.1

The Subscriptions available at the Plans page are subject to these Terms of Use. By accepting these Terms of Use, you also confirm that you agree with the Subscriptions features conditions as described on the Plans page. 

7.4 

To purchase the Subscription, select the Subscription you want to purchase on our website’s Plans page or Client Account’s “Subscription” tab, choose the preferred payment method. All payments made with debit/credit cards and Paypal are processed by our merchant of record – Stripe.com. By purchasing a Subscription using any of the said payment methods, you also enter into an agreement with Stripe.com. Your relationship with Stripe is governed by Stripe’s Terms and Conditions available at https://stripe.com/en-nl/legal/ssa. Prior to clicking the “Pay” button, you must confirm that you accept these Terms of Use and the Privacy Policy. Further, you must confirm that you are at least 18 years old and you agree with receiving the Subscription functions as of the conclusion of the Purchase Agreement. Selecting the Subscription, term of the Subscription (for example, a month or a year) and submitting your payment information is an offer to conclude an agreement with Aesir B.V. for the use of the Software functions provided under the selected Subscription on the basis of these Terms of Use effective as described in Section 3.4 (“Purchase Agreement”). The offer must be accepted by us. We may choose not to accept the offer at our sole discretion. The Purchase Agreement will be accepted at such time at which you receive confirmation from us or we activate your selected Subscription functions, as described below. Aesir B.V. will not store the text of the Purchase Agreement after the Purchase Agreement has been concluded. However, the text of the Purchase Agreement will be made available to you on the Terms of Use page in downloadable format. The terms described in Section and 3.4.3 above apply hereto to the extent not stipulated otherwise in this Section 7. The term of the Purchase Agreement is the term of Subscription chosen by you and is subject to the termination provisions of Section 12.

7.5

If you wish to upgrade your Subscription, you may do so at any time through your Client Account’s “Subscription” tab. Your new Subscription will start after the payment has been processed. Your new Subscription will be activated immediately after processing of your payment, irrespective of any remaining time on your old Subscription. Ordering a new Subscription will result in the immediate termination of the Purchase Agreement in relation to your old Subscription, and conclusion of a new Purchase Agreement for the new Subscription. Any funds you may be eligible from your old Subscription will be calculated towards your new Subscription, meaning you will only pay the difference between your new Subscription payment and the proportion of funds not used under the old Subscription. For termination of the Purchase Agreement, see Section 12.4.

8. DISCLAIMER

8.1

AESIR PROVIDES THE SOFTWARE. AESIR DOES NOT PROVIDE FINANCIAL, INVESTMENT, LEGAL, TAX OR ANY OTHER PROFESSIONAL ADVICE. AESIR IS NOT A BROKER, FINANCIAL ADVISOR, INVESTMENT ADVISOR, PORTFOLIO MANAGER OR TAX ADVISOR. NOTHING ON OR IN THE SOFTWARE SHALL CONSTITUTE OR BE CONSTRUED AS AN OFFERING OF ANY CURRENCY OR ANY FINANCIAL INSTRUMENT OR AS INVESTMENT ADVICE OR INVESTMENT RECOMMENDATIONS (SUCH AS RECOMMENDATIONS AS TO WHETHER TO PURCHASE A CURRENCY OR INSTRUMENT) BY AESIR OR A RECOMMENDATION AS TO AN INVESTMENT STRATEGY BY AESIR. YOU ACKNOWLEDGE AND AGREE THAT AESIR IS NOT RESPONSIBLE FOR YOUR USE OF ANY INFORMATION THAT YOU OBTAIN ON THE SOFTWARE. YOUR DECISIONS MADE IN RELIANCE ON THE PRODUCTS OR SERVICES IN THE SOFTWARE OR YOUR INTERPRETATIONS OF THE DATA FOUND IN THE SOFTWARE ARE YOUR OWN FOR WHICH YOU HAVE FULL RESPONSIBILITY. YOU EXPRESSLY AGREE THAT YOU USE THE SOFTWARE AT YOUR SOLE RISK.

8.2

AESIR WILL STRIVE TO ENSURE ACCURACY OF INFORMATION LISTED ON THIS WEBSITE ALTHOUGH IT WILL NOT HOLD ANY RESPONSIBILITY FOR ANY MISSING OR WRONG INFORMATION. NO CONTENT ON THE SOFTWARE IS TAILORED TO THE SPECIFIC NEEDS OF ANY INDIVIDUAL, ENTITY OR GROUP OF INDIVIDUALS. AESIR EXPRESSES NO OPINION AS TO THE FUTURE OR EXPECTED VALUE OF ANY CURRENCY, SECURITY OR OTHER INTEREST. CONTENT ON THE SOFTWARE MAY NOT BE USED AS A BASIS FOR ANY FINANCIAL OR OTHER PRODUCT WITHOUT THE EXPRESS PRIOR WRITTEN CONSENT OF AESIR.

8.3

SOME CONTENT PROVIDED ON THE SOFTWARE IS SUBMITTED TO AESIR BY UNRELATED THIRD-PARTY PROVIDERS. OTHER CONTENT IS UPLOADED BY YOU. AESIR DOES NOT REVIEW ALL CONTENT FOR ACCURACY, DOES NOT REVIEW CONTENT FOR COMPLETENESS OR RELIABILITY, AND DOES NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY OR ANY OTHER ASPECT OF ANY CONTENT. THE PERFORMANCE OF THE SOFTWARE IS DIRECTLY LINKED TO THE PERFORMANCE OF THE UNRELATED THIRD-PARTY SERVICES. AESIR DISCLAIMS ALL RESPONSIBILITY OF NON-PERFORMANCE OF THE SOFTWARE CAUSED BY NONPERFORMANCE OF UNRELATED THIRD-PARTY SERVICES.

8.4

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU MAY LOSE SOME OR ALL OF YOUR FUNDS. CRYPTOCURRENCIES ARE A NEW AND INSUFFICIENTLY TESTED TECHNOLOGY. IN ADDITION TO THE RISKS INCLUDED HEREIN, THERE ARE OTHER RISKS ASSOCIATED WITH YOUR USE OF THE SOFTWARE, AND THE PURCHASE, HOLDING AND USE OF CRYPTOCURRENCIES, INCLUDING THOSE THAT AESIR CANNOT ANTICIPATE. SUCH RISKS MAY FURTHER MATERIALIZE AS UNANTICIPATED VARIATIONS OR COMBINATIONS OF THE RISKS DISCUSSED HEREIN.

9. INTELLECTUAL PROPERTY AND THE LICENCE FOR THE USE OF THE SOFTWARE

9.1

The Software, trademarks and other intellectual property objects displayed, distributed, or otherwise made available via the Software, is the exclusive property of Aesir, and its successors, assigns, licensors, and/or suppliers. Unless specifically provided in the Terms of Use or if you have agreed otherwise in writing with Aesir, nothing in these Terms of Use gives you a right to use the Software and its content, Aesir’ trade-marks or other intellectual property of Aesir.

9.2

Aesir grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Software for your personal, non-commercial use, as described in these Terms of Use, for the period you access the Software and the functions related to the Subscription, if relevant. Any intellectual property objects (without limitation, all information, data, products, materials, services, software applications and tools, APIs, design elements, text, images, photographs, illustrations, audio and video contents, artwork and graphics contained therein or otherwise made available to you in connection therewith) provided through or used to operate the Software is licensed, not sold, to you by Aesir. You acknowledge that you have no right to access the Software in source-code form. Aesir may inform you, by notice within the Software or otherwise, that the Software contains intellectual property governed by the license of a third party and you agree to abide by the terms of the Software.

9.3

Unless you have been permitted in writing to do so in a separate agreement with us, you have no right to rent, lease, lend, sell, redistribute, sublicense, copy, reverse, engineer, decompile, disassemble, translate, modify, distribute copies of, make available, adapt, or create derivative works based on the Software or its related intellectual property.

9.4

For all contents and data, that you insert or make available via the Software (“User Content”), you grant Aesir free of charge a transferable, sublicensable, non-exclusive, irrevocable, worldwide right of use and exploitation and for the maximum term permitted under applicable law and which is unlimited in terms of content, to use these User Content for any purpose including but not limited to the purposes of:

9.4.1

providing the Software;

9.4.2

conducting research, develop new products and services;

9.4.3

predictive analytics and insights;

9.4.4

improvement and further development of the Software; and

9.4.5

other, including commercial use (“Right of Use and Exploitation”).

9.5

The Right of Use and Exploitation covers in particular, but not exclusively, the right to amend, edit and translate, as well as to store, reproduce, disseminate, make accessible to the public, send, disclose publicly and non-publicly and otherwise make available the User Content, including, without limitation, all bots that you create, the names of such bots and any settings that you create for such bots. By entering or making available User Content via the Software, you guarantee that the User Content is in accordance with these Terms of Use, does not violate the rights of third parties and that you are entitled to grant these Rights of Use and Exploitation. You shall indemnify Aesir against all claims brought by third parties against Aesir in connection with the exercise of these Rights of Use and Exploitation.

10. PRICES, PAYMENT TERMS AND REFUNDS

10.1  

All prices, discounts, and promotions posted on the Software are subject to change without notice. The price charged for the Subscription selected by you will be the price advertised on the Software at the time the order is placed, subject to Purchase Agreement and the terms of any promotions or discounts, your geographical location or residence, and chosen payment method. You will be charged the price advertised at the time you placed an offer to conclude the Purchase Agreement. If you choose subscription for one month and wish to pay via Paypal or Stripe, you can set up monthly recurring payments and thereafter the price of the Subscription will be invoiced automatically each month until the Purchase Agreement is terminated as outlined under these Terms of Use. If you pay via Stripe your payment will be processed through Aesir B.V. If you choose subscription for one year or use any other payment method other than Paypal or Stripe to pay for subscription for one month, you must make each payment manually. The price charged for your current use of the Software will be displayed under the “Subscription history” of your Client Account’s “Subscription” tab after completion and confirmation of each transaction by the third party payment service provider.

10.3

If we increase our prices, that increase will only apply to purchases made after the date the increase comes into effect. The prices posted in the Software may not include applicable discounts or taxes until the profile data in your Client Account is fully completed by you. We strive to display accurate price information, however, we may, on occasion, make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

10.4

You must initiate payment for the charges related to the Subscription or other products or services provided through the Software when submitting the order. If you do not complete this payment to our satisfaction, we will cancel your offer to conclude the Purchase Agreement.

10.5

You can use any available and the most convenient payment method currently available in the Software for all purchases. However, Aesir B.V. does not guarantee the availability of any payment method at any moment. Aesir B.V. may add, remove or suspend any payment method temporarily or permanently by its own discretion.

10.6

Any payments you make through the Software and for the Software may be subjected to VAT (value added tax) with appropriate rate and in accordance with the law of jurisdiction you are established. Aesir B.V. accrues and charges VAT for your payments based on your location that is automatically determined by IP address of your device and/or manually provided by you to Aesir B.V. when entering billing address. For legal persons within the EU which are registered for VAT purposes, and persons located outside of the EU, Aesir B.V. applies a VAT rate of 0%. For Dutch legal and natural persons, Aesir B.V. applies a VAT rate of 21%, and the VAT is included in the displayed price. For other persons within the EU (including natural persons and legal persons which are not registered for VAT purposes), Aesir B.V. applies VAT rate applicable in respective country, and VAT is included in the displayed price. For avoidance of doubt, if you pay via Stripe, your payment will be processed through Aesir B.V.; however, this does not impact the VAT treatment of your payment.

10.7

If you disagree with the default payment-related information that our Software generated automatically, you should provide: your billing address (so long as the Software will be used at this location); enter the address data in the Software when proceeding with the payment; and sending us a valid proof of this address afterwards. We will then make a determination as to whether the default payment-related information should be adjusted. For more information on how we handle your personal information, please refer to our Privacy Policy.

10.8

You represent and warrant that: (i) the payment information you supply to us is true, correct and complete, (ii) you are duly authorized to use the payment method you provide, (iii) charges incurred by you will be honored by the issuer of your payment method, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any, regardless of the amount quoted on the Software at the time of your order.

10.9

Unless otherwise required by applicable law, we have no obligation to provide a refund or a credit. Due to the nature of the Software as a digital product, no refunds are granted without clear, justified and legitimate reasons. We will assess any refund request for fees payable in advance on its merits and in the manner set forth in these Terms of Use and our Refund Policy.

10.10

You understand that you are purchasing the Software from Aesir B.V. via a payment service provider (“PSP”). Unless otherwise required by law, you are obligated to contact Aesir B.V support service for any issues related to payment transactions before contacting the PSP or financial institution.

10.11

Using the Software via the Internet may lead to incurring costs that you will have to pay to your service provider.

11. UPDATES

11.1

Aesir B.V. may provide you, at no additional cost, with updates which contain

11.1.1

Enhancements. From time to time digital content requires further development and adaptation to new technical possibilities or changes in user environment/infrastructure. To the extent this does not adversely affect the subjective or objective conformity requirements of the Software or your access or use of the Software (i.e. which are no debuggings or modifications), Aesir B.V. may provide you with updates, new software versions and releases that include technical adaptations or additional services, functions, links, integrate additional (module) services or redesign and recompile services, as well as change the name and appearance of the Software. Aesir B.V. is not obliged to supply enhancements.

11.1.2

Debuggings. Aesir B.V. will provide you with updates, including security updates that contain debuggings which keep the Software in conformity with the subjective or objective requirements including legal, regulatory and judicial requirements for the period of your use of the Software. Aesir B.V. shall inform you about the availability of updates with debuggings and the consequences of the failure to install such updates, as well as provide you with an installation instruction. This Section 11.1.2 does by no means limit your remedies for lack of conformity according to Section 11.2

11.1.3

Modifications. Aesir B.V may provide you with updates that contain modifications to the Software beyond what is necessary to maintain conformity of the Software. Aesir B.V. may make modifications if and to the extent that (a) functions of the Software or parts thereof are no longer used to an extent that justifies their maintenance and continued operation, (b) (new or amended) legal, regulatory or judicial requirements would require adjustments of the Software which would be economically unreasonable to Aesir B.V., (c) changes in the technical conditions of the Software environment or infrastructure that are beyond Aesir B.V ‘s control and that complicate maintenance and continued operations of the Software to an extent which would be economically unreasonable to Aesir B.V. Aesir B.V shall inform you of Modifications. If the Modification negatively impacts your access to, or use of the Software, and the impact is not only minor, the following applies to such information: Aesir B.V shall inform you via the Software in advance of the features and time of the Modification and bring to your attention if it is possible for you to maintain without additional cost the Software without the Modification or if you have the right to terminate the contract in accordance with Section 12.3 of these Terms of Use.

11.2

Remedies for lack of conformity

11.2.1 In the event of a lack of conformity of the Software, you are entitled to have the Software brought into conformity with the conditions set out in these Terms of Use, e.g. via update. If (i) Aesir B.V. refuses or fails to achieve conformity within a reasonable period of time and without significant inconvenience to you, (ii) or where the lack of conformity is of such serious nature that it is unreasonable for you to apply for rectification first, are entitled to (a) a proportionate reduction of the price, if any, for the period of time during which the digital content or digital service was not in conformity and (b) unless the lack of conformity is only minor, terminate the contract in accordance with Section 13.3. A price reduction or refund is proportionate if it reflects the decrease in the value of the Software compared to the value that the digital content or digital service would have if they were in conformity.

11.2.2 To assert your rights under this Section 11, you can contact Aesir B.V’s Customer Care. The contact details of Customer Care is support@aesircrypto.com.

12. SUSPENSION OF FUNCTIONS OR THE SOFTWARE

12.1

Aesir has the right to implement changes to the Software and its functions.

12.2

Until all the circumstances have been clarified and, if necessary, know your client procedures have been carried out, Aesir may suspend or interrupt the provision of the Software, either entirely or partly, and without any liability to the Client:

12.2.1

if it is necessary for repairs, maintenance or other similar actions, including security updates, in which case Aesir endeavors to notify you of the interruption in advance to the extent reasonably possible;

12.2.2

if you fail to pay any part of the Subscription payment after having been notified of the failure by us;

12.2.3

if your actions or omissions relating to the use of the Software interfere with or prevent the normal operation of the Software or otherwise cause, or are likely to cause, harm, damage or other detrimental effects to the Software, Aesir or other users of the Software;

12.2.4

if there are reasons to suspect that your credentials have been wrongfully disclosed to an unauthorized third party and the Software is being used under such credentials;

12.2.5

if you use the Software in breach of these Terms of Use and have not remedied the breach without delay after having been notified thereof by Aesir or use the Software in violation of any applicable laws, regulations or regulatory provisions;

12.2.6

if you refuse to provide the required clarifications within the time requested; or

12.2.7

for any other reasons as Aesir may determine from time to time.

12.3

Material breach of the Terms of Use may include, without limitation, actions and inactions described in Sections 11.2.2 to 11.2.6.

12.4

Aesir endeavors to notify you of the interruption as far in advance as reasonably possible or, if advance notification is not possible due to the urgency of the reasons requiring interruption, without undue delay. Suspension of the Software for the reasons set out in Section 11.2 does not relieve you from the obligation to pay any applicable fees.

13. CLIENT TERM AND TERMINATION

13.1

Upon any access or use of the Software, these Terms of Use remain thereafter in full force and effect in respect of such access or use, as they may be updated from time to time.

13.2

The term of your paid Subscription pursuant to the Purchase Agreement will remain in effect for the period you made the payment for (for example, a month or a year), subject to any renewals.

13.3 Deletion of the Client Account

13.3.1

You may delete your Client Account at any time and without giving any reasons via your Client Account settings, where we have made this option available to you. Prior to deleting your Client Account, we will ask you to disconnect any linked exchanges and close any open trades or bots. In case of termination, your Client Account will be closed within seven (7) days provided that: (i) any disputes in which you have been involved have been satisfactorily resolved; and (ii) you have completed any other obligation(s) associated with your use of the Software (i.e. you have disconnected any linked exchanges and closed any open trades or bots). Within those seven (7) days you may choose to reactivate your Client Account by logging in and cancelling the termination of the Client Account.

13.3.2

Aesir B.V. may delete your Client Account by giving you seven (7) days prior notice by notifying you in the Software. The Client Account will be deleted at the end of the seventh (7) day in which the prior notice period expires. In case Aesir B.V. detects material breach, including, without limitation, as determined in Section 11.3, Aesir B.V. may delete your Client Account immediately, without prior notice.

13.3.3

Regardless of the party initiating the termination, the termination of the Client Account will mean that: (i) concurrently with the termination of the Client Account, also the Purchase Agreement (if relevant) will be terminated and thus your access to the Software and products and services made available in connection therewith is revoked; (ii) you are prohibited from any further use of the Software; and (iii) any and all data and information residing in your Client Account or pertaining to activity from your account will be irretrievably deleted, except to the extent that we are obligated or permitted to retain such content, data or information in accordance with applicable laws and regulations. You agree that all such measures will be carried out by Aesir B.V. and that Aesir B.V. will not make itself liable to you or any third parties as a result of any such measure for any reason, to the extent this is permitted by applicable law.

13.4 Termination of the Purchase Agreement

13.4.1

You may use your rights described in Section 13 to terminate your Purchase.

13.4.2

After the fourteen (14) day “cooling off” period you may terminate your Purchase Agreement at any time and without giving any reasons via your Client Account settings by choosing “Not to extend”.

13.4.3

Aesir B.V. may terminate the Purchase Agreement under the same conditions described in Section 12.3.2.

13.4.4

Regardless of the party initiating the termination, the termination of the Purchase Agreement will mean that your access to the Software functions provided under the Subscription based on the Purchase Agreement and products and services made available therewith is terminated immediately, however you will still have access to your Client Account. Termination of the Purchase Agreement will not cause data loss, meaning if you decide to conclude the Purchase Agreement in the future, the functions’ metrics set up by you will continue working. For instructions on receiving refund, please see our Refund Policy. You agree that all such measures will be carried out by Aesir B.V. and that Aesir B.V. will not make itself liable to you or any third parties as a result of any such measure for any reason, to the extent this is permitted by applicable law.

13.5

When these Terms of Use come to an end, all of the legal rights, obligations and liabilities that you and Aesir B.V. have benefited from, been subject to (or which have accrued over time while the Terms of Use have been in force) or which are expressed to continue indefinitely, shall be unaffected by such termination including but not limited to Sections 1, 4, 8, 10, 9, 14 to 19.

14. RIGHT OF WITHDRAWAL

14.1

If you created the Client Account and you are a consumer from the European Union, you have the right of withdrawal in accordance with the statutory provisions.

14.2

The right of withdrawal is governed by the provisions set out in the following notice of the right of withdrawal:

Notice of the right of withdrawal

You have the right to revoke this Purchase Agreement within fourteen days without giving any reasons.

The revocation period is fourteen (14) days from the day you accessed the functions of your chosen Subscription.

To exercise your right of withdrawal, you must inform us, Aesir B.V., Address: Oder 20, 2491DC, The Hague, Netherlands, email address: support@aesircrypto.com, by making an unambiguous declaration of your decision to withdraw the Purchase Agreement. For this purpose, you may, but you are not obligated to, use the following model form:

Model form of withdrawal

To Aesir B.V., Address: Oder 20, 2491DC, The Hague, Netherlands

Hereby I declare that I withdraw the Purchase Agreement I entered into on the use of the Software Subscription dated [insert the date you accessed the functions of your chosen Subscription].

Name of the consumer:

Address of the consumer:

Signature of the consumer (only for notices in paper form):

Date:

In order to observe the withdrawal period, it is sufficient that you send the notification that you are exercising your right of withdrawal before the withdrawal period expires.

Once you withdraw the Purchase Agreement, we must return to you the costs of the Subscription of which is deducted proportionally the amount of what was delivered as the performance of the Purchase Agreement up to withdrawal in accordance with the Section 1.2 of the Refund Policy without undue delay and at the latest within fourteen (14) days of the date on which we received notification that you are withdrawing the Purchase Agreement. Following the receipt of your notice, we will remove your access to the Subscription related functions immediately, but you will still have access to your Client Account.

You must cease all use of the Subscription related functions without undue delay, and in any case no later than fourteen (14) days from the date on which you notify us of your withdrawal.

15. THIRD-PARTY CONTENT 

15.1

Past performances by the algorithmic indicator is not a guide to the future. For the avoidance of any doubt, the Signals Provider and any associated companies, or employees, do not hold themselves out as commodity trading advisors or authorized financial advisors. Given this representation, all information, data and material provided by the Signals Provider and any associated companies, or employees, is for educational purposes only and should not be considered specific investment advice.

15.2 Links to Third-Party Platforms and Information

Links to Third-Party Platforms and Information. Use of certain links on the Software will direct you to third party feeds, software, websites or mobile applications (collectively, “Third-Party Platforms”). Such Third-Party Platforms are not under the control of Aesir, and Aesir is not responsible for the contents of any such Third-Party Platforms or any link contained in such Third Party-Platform. Links to Third-Party Platforms included on the Software are provided for your convenience, and the inclusion of such links does not imply a recommendation or endorsement by us of any such Third Party Platform or the products or services or information offered therein. If you decide to access any Third Party Platform information linked to the Software, you do so entirely at your own risk.

15.3

Third-Party Services. We may make services from third parties, such as applications using the Aesir API or framing in Service, available to you through the Software. If you decide to enable, access or use services provided by other parties be advised that your access and use of such Third-Party Services is governed by the terms and conditions of such Third-Party Services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such Third-Party Services, including, without limitation, their content or the manner in which they handle, protect, manage or process data or any interaction between you and the provider of such Third-Party Services. You irrevocably waive any claim against Aesir with respect to such Third-Party Services. We are not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such Third-Party Services, or your reliance on the privacy practices, data security processes or other policies of such Third-Party Services.

16. PRIVACY AND PERSONAL INFORMATION

16.1

In order to make full use of the Software, you will need to provide some information relating to you (“Personal Data”). You acknowledge that Aesir will collect and use certain Personal Data as described in our Privacy Policy. For more information about our collection, use, disclosure and protection of your Personal Data, please read our Privacy Policy at https://app.aesircrypto.com/privacy-policy. Questions or requests with respect to your Personal Data may be sent via email to support@aesircrypto.com.

17. AVAILABILITY OF THE SOFTWARE

17.1

Aesir will endeavor to ensure that the Software is always available; however, Aesir cannot give any assurance that the Software will be available at all times. The Software is provided “as is” and “as available”. You do not have any right to the Software and the functions offered being available at all times or to a specific availability being guaranteed by Aesir. Aesir is not obliged to ensure that the Software can be accessed at all times without any interruptions or faults, and does not assume any liability for this.

17.2

It may be that the Software is not available in the following cases, for example:

17.2.1

if the defect or fault in the Software provided via the website results from you having amended or modified the Software or in any way used the Software outside the scope of its normal and intended access and its intended usage;

17.2.2

if the defect or fault in the Software results from an issue with your device,

17.2.3

in case of technical malfunctions.

17.3

You may access and use the Software through a mobile device and computer. As the Software is provided over the Internet and mobile networks, the quality and availability of the Software may be affected by factors outside our reasonable control. Not all of the Software’s functions are available on the mobile device. You are solely responsible for any prerequisite software and hardware requirements and for any data charges and fees associated with accessing and using the Software through a mobile device.

18. WARRANTY DISCLAIMER

18.1

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT AS EXPRESSLY PROVIDED HEREIN, YOUR USE OF THE SOFTWARE IS PROVIDED TO YOU “AS IS” AND “AS AVAILABLE”. AESIR, ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS EXPRESSLY DISCLAIM ALL OTHER REPRESENTATIONS, ENDORSEMENTS, WARRANTIES, AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY REPRESENTATION, WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, COMPLETENESS, SECURITY, RELIABILITY, SUITABILITY, ACCURACY, CURRENCY OR AVAILABILITY, ERROR-FREE, UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SOFTWARE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR ANY WARRANTY ARISING FROM A COURSE OF DEALING, PERFORMANCE, OR TRADE USAGE. YOUR SOLE AND EXCLUSIVE REMEDY, AND OUR SOLE OBLIGATION TO YOU OR ANY THIRD PARTY FOR ANY CLAIM ARISING OUT OF YOUR USE OF THE SOFTWARE, IS THAT YOU ARE FREE TO DISCONTINUE YOUR USE OF THE SOFTWARE AT ANY TIME.

18.2

AESIR PROVIDES NO WARRANTIES OR REPRESENTATIONS REGARDING THE SOFTWARE INCLUDING BUT NOT LIMITED TO THAT (I) THE SOFTWARE WILL MEET YOUR REQUIREMENTS; (II) THE SOFTWARE WILL BE UNINTERRUPTED, TIMELY, SECURE OR DEFECTS-FREE; (III) THE RESULTS OBTAINED FROM USE OF THE SOFTWARE WILL BE ACCURATE OR RELIABLE; OR (IV) THAT ANY KNOWN AND STILL NOT DETECTED DEFECTS WILL BE CORRECTED.

18.3

WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT FILES OR DATA AVAILABLE FOR DOWNLOADING FROM THE INTERNET OR THE SOFTWARE WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE SOLELY AND ENTIRELY RESPONSIBLE FOR YOUR USE OF THE SOFTWARE AND YOUR COMPUTER, INTERNET AND DATA SECURITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AESIR, ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY DENIAL-OF-SERVICE ATTACK, DISTRIBUTED DENIAL-OF-SERVICE ATTACK, OVERLOADING, FLOODING, MAILBOMBING OR CRASHING, VIRUSES, TROJAN HORSES, WORMS, LOGIC BOMBS, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SOFTWARE OR ANY SERVICES OR ITEMS FOUND OR ATTAINED THROUGH THE SOFTWARE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY THIRD PARTY PLATFORM LINKED TO IT.

18.4

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

19. LIMITATION OF LIABILITY

19.1

Aesir does not make any warranties or representations other than those explicitly mentioned in these Terms of Use. The Software has not been developed to meet your individual needs.

19.2

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW YOU EXPRESSLY UNDERSTAND AND AGREE THAT AESIR AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU IN CONNECTION WITH YOUR USE OF THE SOFTWARE, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF PROFIT, LOST OPPORTUNITIES, LOSS OF DATA SUFFERED, OR OTHER INTANGIBLE LOSS.

19.3

AESIR MAXIMUM AGGREGATE LIABILITY TO YOU SHALL BE LIMITED TO THE SUBSCRIPTION PRICES PAID BY YOU TO US OVER THE 12 (TWELVE) MONTH PERIOD PRECEDING TO THE CLAIM BY YOU.

20. INDEMNIFICATION

20.1

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Aesir, its affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms of Use or your use of the Software, including, but not limited to, your submissions, Third Party Platforms, any use of the intellectual property, services, and products other than as expressly authorized in these Terms of Use.

21. CHANGES TO THE TERMS OF USE

21.1

Aesir reserves the right to change these Terms of Use. You will be informed of any changes to the Terms of Use within the Software seven (7) days in advance. The changes will become effective and binding in the end of the seventh (7) day the advance notice period ends. In case you do not agree with the changes, you have the right to delete your Client Account as stipulated in Section 12.3.1.

21.2

Aesir reserves the right to change the Terms of Use with the following types of changes without providing you with a prior notice:

21.2.1

if the change to the Terms of Use is only advantageous for you;

21.2.2

if the change relates solely to new services, functionalities or service components, and does not result in any change to the existing contractual relationship for you;

21.2.3

if the change is necessary to harmonize the Terms of Use with the applicable statutory requirements, in particular in the event of a change in the applicable legal situation, and if the change does not have any material detrimental effects on you; or

21.2.4

if Aesir is obliged to implement the change in order to comply with a court judgment that is binding for Aesir or with a binding decision by an authority, and if the change does not have any material detrimental effects on you.

21.3

You will be informed of such changes in the Software.

22. SUPPORT AND REPORTING

22.1

We only provide support services for the operation of the Software. Should you become aware of misuse of the Software including libellous or defamatory conduct, you must report it to Aesir. We recommend contacting us for assistance if you experience any issues regarding the Software in the following ways:

22.1.1

by accessing Aesir help center at https://help.aesircrypto.com/ (when logged into your Client Account);

22.1.2

by requesting via “Support” form embedded into the Software (when logged into your Client Account);

22.1.3

by sending email to support@aesircrypto.com.

23. GENERAL

23.1

These Terms of Use, including the Privacy Policy and any other URL incorporated by reference in these Terms of Use constitute the entire agreement between you and Aesir relating to your use and our provision of the Software.

23.2

The parties agree that if a party does not exercise or enforce any legal right or remedy which is contained in these Terms of Use (or which it has the benefit of under any applicable law), this will not be taken to be a formal waiver of its rights and that those rights or remedies will still be available to the party.

23.3

If any provision of these Terms of Use is held to be illegal, invalid or unenforceable, this will not affect any other provision of these Terms of Use and the agreement between you and us will be deemed amended to the extent necessary to make it legal, valid, and enforceable.

23.4

The parties hereto confirm that they have requested that these Terms of Use, including the Purchase Agreement and all related documents are drafted and concluded in English. Any translation hereof has been provided for information purposes only and does not have any legal value nor create any contractual relationship between the parties.

23.5

No email address found on the Software may be harvested or otherwise used for purposes of solicitation.

23.6

The relationship between the parties is that of independent contractors. Nothing contained in these Terms of Use shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.

23.7

These Terms of Use, the Purchase Agreement and any contractual or non-contractual disputes arising out of or in connection with the use of the Software will be governed by and in accordance with Dutch law and settled in the Netherlands.

23.8

You will not assign any of your rights or delegate any of your obligations under these Terms of Use without our prior written consent. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms of Use.

23.9

Aesir may transfer its rights and obligations under these Terms of Use to a third party. In this case, Aesir will inform you in advance of the transfer to the third party accordingly in the Software. You will have the right to terminate the Client Account immediately if you do not agree to the transfer.

23.10

If any provision of these Terms of Use is deemed to be unenforceable or invalid by any court or arbitrator of competent jurisdiction, for any reason, that provision will be limited or severed to the extent necessary so that these Terms of Use will otherwise remain in full force and effect.

24. ONLINE DISPUTE RESOLUTION

24.1

The European Commission has set up an online dispute resolution platform, which can be found at http://ec.europa.eu/consumers/odr.

24.2

Aesir is not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

25. NOTICES

25.1

We may provide any notice to you under these Terms of Use by: (i) sending a message to the email address you provide to us and consent to us using; or (ii) by posting to the Software. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current and check for incoming messages regularly.

25.2

To give us notice under these Terms of Use, you must contact us by email at support@aesircrypto.com.

25.3

To request the consent of Aesir for any of the actions for which such consent is required under these Terms of Use, please send an email to support@aesircrypto.com. AESIR reserves the right to refuse any such requests in its sole discretion.

Aesir B.V.

Address: Oder 20, 2491DC, The Hague, Netherlands

Registration code: 85737240 in the Chamber of Commerce of the Netherlands

VAT number: NL863723998B01

support@aesircrypto.com

Refund Policy

This Refund Policy is effective as of November 2, 2022.

Any capitalized term used herein shall have the meaning given to them in the Terms of Use.

In case of any issues related to a payment or refund for the payment, please review the information found at the Aesir B.V. Help Center and request Aesir B.V. Support via email support@aesircrypto.com.

1.1

Partial refund for termination of Subscription. If you wish to terminate your Subscription (as described in Section 12.3.1 of the Terms of Use) or upgrade your Subscription (as described in Section 7.4 of the Terms of Use), you are entitled to partial refund. If payment(s) for the Subscription have been made via our merchant of record – Stripe.com (applicable if you made the payment(s) via a credit or debit card or via Paypal) – then the refund will also be made by Stripe. Your relationship with Stripe is governed by Stripe’s Terms and Conditions available at https://stripe.com/en-nl/legal/ssa. For receiving refund, you must contact support with a corresponding request. In this case, the calculation of the refund is done according to the formula: the number of months you used the Subscription at the full cost (excluding discounts) is deducted from the payment amount; any day of the calendar month is equal to the full month. For example, if you chose Subscription with annual payment and have been using it for three (3) months and two (2) days, you will receive a refund for eight (8) months of the Subscription (12-4). In the case where a discount has been applied, the amount deduction for the used Subscription time will be calculated at the non-discounted rate.

1.2

Refund when using right of withdrawal. If you as consumer from the EU and Turkey have informed us of using your right of withdrawal (as described in Section 13 of the Terms of Use), you shall receive refund of the cost of the Subscription of which is deducted proportionally the amount of what was delivered as the performance of the Purchase Agreement (including the Trial) up to the withdrawal. Meaning that the calculation of the refund is done according to the formula: the number of days you used the Subscription at the full cost (excluding discounts) is deducted payment amount. For example, if you chose Subscription with monthly payment and have been using if for five (5) days, you will receive a refund for twenty-five (25) days of the Subscription (30-5). For receiving refund, you must contact support with a corresponding request provided that no more than fourteen (14) days have passed since the conclusion of the Purchase Agreement. If the period exceeds fourteen (14) days, the refund calculation is done according to the formula in Section 1.1 of this Refund Policy.

1.3

Any clients outside the EU and Turkey and the EU legal persons. The full cost of the subscription to any clients from outside the EU and Turkey and the EU legal persons who contacts support with a corresponding request and has not yet used the Subscription, provided that no more than twenty-four (24) hours have passed since the purchase. If the period exceeds twenty-four (24) hours, the refund is partial and the calculation is done according to the formula in Section 1.1 of this Refund Policy.

1.4

You may take advantage of a refund for each disputed payment only once. If a refund is already made then you shall have no right to further contest a refund request or dispute or transaction reversal with Aesir B.V. or a third-party payment service provider, bank or financial institution.

1.5

Refunds shall be made in the same currency you paid with or its equivalent based on the refund date market rate. Upon your prior approval, we may provide you with a discount for future services, an extra subscription period or subscription upgrade with a significantly greater benefit instead of a payment refund.

1.6



Aesir B.V. is not responsible for any fees that may be applied by your payment service provider when processing a refund.